Refund and Returns Policy for DesignerJewelryUS.com

At DesignerJewelryUS.com, your satisfaction with every piece you select is our highest priority. We take great care in crafting and curating jewelry that complements your unique style. However, we understand that there may be occasions when you need to return or exchange a purchase. This Refund and Returns Policy outlines your rights and obligations when shopping with us.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, unaltered, and in the same condition that you received it.
  • It must be in the original packaging, including any boxes, pouches, authenticity cards, or protective materials.
  • Proof of purchase—such as the order confirmation email or receipt—is required.
  • Returns must be initiated within 14 days of the delivery date.

Due to hygiene reasons, earrings (unless otherwise specified) are final sale and cannot be returned unless they arrive defective or damaged.

2. Non-Returnable Items

Certain items are exempt from being returned:

  • Custom or personalized jewelry (e.g., engraved pieces, custom sizes, or bespoke designs).
  • Gift cards.
  • Items marked as “final sale” or “clearance” at the time of purchase.
  • Any item showing signs of wear, resizing, or damage caused after delivery.

3. Return Process

If you wish to return an eligible item, please follow these steps:

  1. Contact our customer support team at designerjewelryus.com within 14 days of receiving your order. Include your order number, the name of the item, and the reason for return.
  2. Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and return shipping instructions.
  3. Pack the item securely in its original packaging, include the RMA number inside the package, and ship it to the address provided.
  4. We strongly recommend using a trackable shipping service or purchasing shipping insurance. designerjewelryus.com is not responsible for items lost or damaged during return transit.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. This process typically takes 5–7 business days after receipt.

  • If approved, the refund will be processed to your original payment method (credit card, PayPal, etc.). Depending on your bank or card issuer, it may take an additional 3–10 business days for the credit to appear.
  • Shipping charges (original and return) are non-refundable unless the return is due to our error (e.g., wrong item sent or defective product).
  • For defective or incorrect items, we will cover return shipping costs. Please contact us immediately with photos or a description of the issue.

5. Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or style, please return the original item following the process above and place a new order separately. This helps ensure your desired item is reserved quickly.

6. International Returns

For customers outside the United States:

  • Return shipping costs, customs duties, and taxes are the responsibility of the buyer.
  • We recommend using a shipping method with full tracking and insurance.
  • Refunds for international returns will be for the product price only; original shipping and any import fees paid are non-refundable.

7. Damaged or Defective Items

If your jewelry arrives damaged, defective, or with missing parts, please contact us within 7 days of delivery. Provide your order number and clear photographs showing the issue. We will arrange a replacement, store credit, or full refund including return shipping costs at no extra charge to you.

8. Late or Missing Refunds

If you have not received a refund after 10 business days from our approval notice:

  • First, check with your bank or credit card company.
  • Then, contact your payment provider (e.g., PayPal).
  • If you have done both and still have not received your refund, please email [email protected] with your order details.

9. Contact Information

For any questions regarding returns, refunds, or exchanges, please reach out:

  • Email: [email protected]
  • Response time: Within 1–2 business days (excluding weekends and US public holidays)

Last Updated: April 17, 2026

designerjewelryus.com reserves the right to amend this policy at any time without prior notice. All changes will be posted on this page. By making a purchase, you agree to the terms of this Refund and Returns Policy.